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Technological advancement has often proved quite a significant tool in furthering various business agendas in different organizations. According to IT specialists, IT is expected to have an enormous impact on different organizations such as the telecommunication, service and manufacturing organizations among others (Townsend, DeMarie, & Hendrickson, 1998). This can be explained by the manner in which the digital technology combines different elements such as transmission, processing, switching and information retrieval to offer significant prospects for merging various service modes into a whole. However, at times, the incorporation of technological change into an organization can sometimes present a set of varying challenges to the management (Campo, 2015). To help understand the study topic in a better manner, the essay attempts to help demonstrate ways in which information update can be addressed effectively. The essay achieves this by considering the case of a local organization which is looking forward to updating its information system and the general Cloud-based IT facilities. The organization, in this case, includes the Acme consultants. The report also includes the three phases of system design which include:

  1. Analysis of the business case
  2. Systems analysis
  • Requirements modeling
  • Data and procedures modeling
  • Object modeling
  1. Systems design
  • Input design
  • Output design
  • User interface

The effectiveness of the project will be based on the cloud computing approach which is currently quite significant due to the various benefits such as agility. Scalability and cost convenience that is associated with the model.

  1. Analysis of the business case
  2. a) Executive summary

The organization refers to a consulting company that is oriented with the distribution and the marketing of high technology commodity to the international market. Some of the common products include personal computers, computer hardware, networking equipment as well as services such as market research on a global scale.

  1. b) Mission

The main mission of the organization is to establish itself as one of the most important, reliably high-technology manufacture as well as high-quality in-household brand for effective business growth opportunities on a global scale.

  1. c) Situation analysis

The organization’s strategic business is usually focused on:

  • Aiding market research for United States-based clients on effective strategic marketing practices in markets such as the Latin America and the European market.
  • Aiding market research for European-based clients on effective strategic marketing practices in markets such as United America as well as the Latin America market.

Currently, the organization is seeking significant expansion and is looking forward to extending its services and products to the Far East markets. The firm is also eying the inclusion of brokering and representative approaches as a way of increasing the overall organizational competitive advantages.

  1. d) Market summary

The Acme consultants are largely focused on the manufacture and the distribution of computer software and hardware products, networking equipment as well as market research services in the Latin American, United States and the European market to its clients who are conventionally larger and mid-sized organizations (Feitoza, 2013).  The most frequent clients for the organization include executives such marketing managers, sales managers. Most of these executives are often tasked with realizing international focus.

  1. e) Target Markets

Figure 1:  analysis of the target market

  1. f) Demographics

The most significant market for the organizational products include some of the renowned bulk manufacturers of high-technology products such as the Hewlett-Packard, Apple, Microsoft, IBM, Olivetti and Siemens among other organizations.

Table 1: illustration Market demographics

  1. g) Market needs

In the event new companies want to open new markets or rather extend their services to other regions, they look for significant market expertise involving various marketing strategy. This may at times include scalable temporary scaling approaches, depending on the target market. This is done as a way of addressing imminent risks such as political, operational and other challenges in the new market.

  1. i) Market trends

There are various market trends that the organization pays keen attention because a smaller change may imply significant risks or success. Some of the typical trends to watch for in the case of the Acme consultants include:

  • Internationalization-concerning the unification of regional or rather international markets
  • Communication technologies-regarding effective communication channels with potential clients from foreign countries such as teleconferencing, live streaming and so on
  • Consulting, contracting as well as the ad-hoc management approaches-involving temporary know-hows where there is a need. This is considered as a way of addressing certain extra costs variable costs as opposed to the fixed costs which are often associated with significant liabilities as well as overhead costs related to the contracting of long-term staff
  1. j) Market forecast

Figure 3: Market forecast analysis

  1. k) The target market growth

Figure 4: analysis of the target market growth

  1. l) SWOT analysis


  • A high-level expertise-the organization has one of the most significant expertise in this specialty when compared to its competitors
  • Reliability- the organization, has excellent platforms, websites that are secure (FTP) in ways that promote significant customer satisfaction
  • Reputable- this is based on myriads of years of experience which has helped the organization to network with other related key shakers and movers which in one way or another implies significant growth


  • Marketing-most of the marketing in the organization is often based on direct sales as opposed to other organizations in the same field which combine a mixture of marketing approaches
  • Staff-due to their marketing techniques which are highly reliant on direct sales, the organization has little consideration for overhead staff who may be required to develop certain documents as well as issues regarding presentations as well as supports for fax, telephones, email and so on.


  • Internet growth- Acme consultant just like most of the fast-growing organizations is expected to leverage on the benefits of the quickly growing world wide web connections
  • Anticipated international market growth- the organization is also predicted to grow exponentially with the emergence of new markets in Europe, Latin and America. While the Asian market has suffered certain setbacks, the manufacturers are quite determined to rejuvenate it.
  • Another key opportunity for the development of the organization involves the growing red tape concerning the need to hire full-time employees in the executive positions mostly in the  global scale


  • Stiff competition- there are a lot of heightened competition from upcoming organizations. Such organizations offer subsidized prices to commodity and services which at times may lead to the migration of certain clients who may see such options as viable choices.
  • Quicker internet growth-While the internet presents a significant opportunity for the organization, it also implies a considerable threat to the growth and development of the organization. The growing instance of information means that customers have a variety of choices from which they can base their choice of the ideal consulting company.
  1. m) Competitors

There are various categories of competitors in the case of the Acme consultants. These include:

  1. I) The high-level prestige management consulting firms-this category belongs to the generalist kind of companies that often base their success on their brand-names on their areas of specialty
  2. II) Global based research organizations- these organizations refer to organizations that are considerable competitors for published research as well as market forums.

III)    Others include the market specific small-house such as the Nomura research which is based in Japan, the Select S.A de C.V that is based in Mexico now affiliated with the IDC.) Competitor by growth and share.

Figure 5: Competitors by region

  1. o) Growth and share analysis

Table 2: illustration of the organizational growth by shares

2) System analysis

 Preliminary investigation process

  1. Objectives

The core objective of the firm is to;

Establish itself as one of the most important, and reliable high-technology manufacture as well as high-quality in-household brand for effective business growth opportunities on a global scale.

  1. Operational feasibility
  • The proposed system is intended to help realize a significant reduction in the manual work in the organization.
  • To help establish effective customer-oriented services as well as the establishment of the role-based account access record.
  1. Technical feasibility
  • Some of the issues of considerations includes the deployment of the related hardware which must be up-to-date and the network ought to be able to handle voluminous amount of data
  • Maintenance should be a significant consideration alongside the incorporation of the enhancements as a way of promoting the proof-of concept in the market.
  1. Output
  • Generation of appointment list on every business day
  • Tailor-made generation of report to track performance and growth of an employees
  • Transaction processing, EFT, sales pattern as well as financial reports which will be scheduled to be generated on a monthly basis.
  • Individual-based tailor made training programs.
  1. Inputs
  • Account monitoring, online sales events, registration
  • Online transaction interfaces
  • Personal information regarding membership, roles, and activities among others.
  • Reservation system for imminent appointments as well as the related services
  1. Controls
  • Role-oriented logins
  • Back-up utilities
  • Security level-based on roles for users
  1. Functionality
  • The system is expected to handle over 500 users
  • The IT team is eying a 24/7 system operation
  • Minimum latency in relation to the response time which is within tolerable levels.
  1. Scope

To address most of the issues inherent in the current system in the most effective way, cloud computing technology will be deployed. This is intended to realize automation of various organizational processes, and also to act as a cost reduction strategy which eventually is intended to help realize a general increase in the productivity (Joshi, Yesha, & Finin, 2014). All of the staff will be assigned unique IDs which will further be linked with their respective roles. The cloud-based help desk (IS) will also be deployed and shall be contained in the cloud so that employee call for access shall be addressed at the help desk portal. Upon sending a request, an email notification shall be send to the help desk staff as well as the managers and permission shall be granted upon approval.

  1. Requirement modeling; Functional requirements


  • Self-service On-request by clients-This technology will be only available for the end-user clients and is intended to harbor minimum intrusion by the central IT department.
  • Comprehensive network access- this will be based on a public or even the enterprise network
  • Integration of both physical and virtual resources- this is focused towards ensuring effective information sharing and communication
  • Enhanced practice, performance transparency through metrics- Vendor management, Centralized resources as well as the predetermined Facility Level Agreements will be used to help provide a sense of amplified transparency which can be managed by the administrator.
  1. Software and hardware requirements
  • JDK 1.4
  • JRE 1.4 or J2EE 1.4 SDK
  • Windows 7 ultimate or later versions
  • Minimum 1 GB ROM AND ABOUT 2 GB RAM
  • NetBeans IDE (IO string, AWT, JDBC)
  • Eclipse coding interface
  • Ms Access which will b e effective for back-end database deployment
  1. Non-functional requirements
  • Reliability- the design of the system is expected to take into consideration issues such as user-friendliness, effective control features including custom settings capabilities on user interfaces
  • Performance- the performance metrics for the case of the Acme Consultants will include:
  1. Capability- the ability of the system to support the optimum number of users in the organization.
  2. Response duration-the system will be designed in ways that users will expect minimum delays of about 1 second after the input
  3. Conformity-the system will be based on the Microsoft System Accessibility protocol.
  4. Security- Network security will be beefed up so that the system will have a variety of security protocols in place such as access control, encryption, firewalls, anti-malware, and so on will be deployed

Data and procedure modeling (Level 0)

  1. Data flow diagrams

Figure 5: illustration of the organizational data flow diagram

  1. Entity relationship

The entity relationship in this case will be informed with about 5 data entities which will be used alongside their pertinent data attributes. The data entities in this case will include employee, staff, Order/Request (Query), manager and customer. The diagram below illustrate the precise design of the entity relationship alongside the primary and the secondary key

Figure 6: Entity relationship diagram

  1. Process flow model

Figure 7: Illustration of the company process flow approach

  1. Object modeling

The object modeling of our proposed system has been illustrated below using the UML class diagram depicting various instances of the classes, objects as well their relationships.

Figure 8: illustration: object modeling

3) System design

The proposed system is expected to have great considerations for reliable and effective interfaces which will be used by customers and staffs to interact with the system appropriately. There are also deliberations for certain system documentations such as reports, forms and query which are expected to hold company specific data and transactions.

  1. Input design

The proposed input for the new system will largely rely on quite simple-to-use Graphic User Interfaces. The user will be required to verify themselves through logon forms which will also be used to control their accesses in to the system. The control access will be based on access level privileges, and the type of users. The various input interfaces will contain smaller subsystems that will be used to retain certain user records in ways that will be used to help capture a wide variety of customer choices and the eventual improvement of the client services, varieties and preferences. The diagram below illustrates the precise input design of the proposed system.

Figure 9: illustration of the input design

  1. Output Design

The output design of the system will be used to reflect the input parameters of the user choices. Further menu-based output will also prove feasible so that users are not limited or confined to specific choices. Where possible output will contain certain information that is free of filtering or restriction as a way of furthering planning, effective management as well as control decisions in the overall organization management.

Based on the stakeholder requirement, the following are some of the probable outputs or reports that may be generated by the system.

  • Detailed reports- they will be used to help accomplish everyday business operations in the organization. Such reports will contain precise information regarding business transactions
  • Summary reports- such reports will prove quite significant in the recapping of certain periodic activities in the organization. The generation of such reports will be both weekly and daily-based and will be used to summarize all sales as well as the overall sales.
  • Exception report- these reports will be generated in the event a predetermined value is exceeded. This will be done as a way of alerting the concerned authorities of either positive or negative progress.
  • Executive reports- such reports will be used to hold a summary of the organizational processes and activities
  • External/internal reports- will be generated and may further be converted to documents which may be preserved for further review
  • Controls break report- this is a data item that will be used to help break the report into categories.
  • Multimedia and graphical reports– the system will be configured in ways that will enhance the representation of data into graphs and charts so that data analysis and decision making will be quicker and convenient.
  1. User personalization and customization

The system will be used to help provide options for tailor-made user data interactions, input and outputs. This will be done by automatic presentation of the previous user data. This will be based on the previous user interaction with the system

Figure 10: logical design of the user interface

  1. Appearance and performance

To help promote a higher level of aesthetics and appeal to the users, the interfaces will be based on standard thematic applications which will be coupled with menu-based GUIs,  that are intriguing to the users. This will be done so as to capture the user first impression and continuity with the interaction with the system.

4) Implementation

The implementation part of the system will rely on the waterfall approach. This is due to the reason that certain dependencies must first complete before the subsequent dependencies can be implemented. Also the approach is comparatively easier to implement. The old information in the current system will be migrated in the proposed system after which the current system will be pulled down from the infrastructural environment. The IT team will then determine whether data is routed to the right database servers, and application so that the processing of data is running as required

Figure 11: representation of database activities

 Training schedule

Documentation of User and Training plan   Days
Ø  Establish user documentation System Analyst 15
Ø  Documentation of user training plan System Analyst 15
Ø  Review and deliver documentation System Analyst 2
Ø  Review of the Joint analysis Technical Staff /system Analyst 2
Ø  Signoff Business Management 2
perform Training Sessions   6
Migrate old system   Days
Ø  Migrate application from prototype to actual production System Engineer 3
Ø  Migrate existing database from test to the proposed production database System Analyst 2
Ø  Outline runtime DBA 2
Ø  Determine system performance Network Admin 2
Ø  Determine processing capabilities of the database DBA 2
Ø  Deploy user access Network Admin 2
Ø  Initiate data conversion DBA 2
Validate Activities and deliverables   Days
Ø  Outline schedule System Analyst 2
Ø  authenticate key deliverable System Analyst 2
Ø  evaluate any pending activity System Analyst 2
Ø  Resolve System Technicians 8
Ø  Signoff Business Executives 2

Table 3: implementation: training activities



Campo, A. (2015). Feedback Groups: A Useful Low-Cost Tool for Trial Consultants and Their Clients. Jury Expert, 27, 44.

Feitoza Baia Viana, F. (2013). Leveraging IT Consultants To Identify Business Trends.

Joshi, K. P., Yesha, Y., & Finin, T. (2014). Automating cloud services life cycle through semantic technologies. IEEE Transactions on Services Computing, 7(1), 109-122.

Townsend, A. M., DeMarie, S. M., & Hendrickson, A. R. (1998). Virtual teams: Technology and the workplace of the future. The Academy of Management Executive, 12(3), 17-29.

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